PRIVACY POLICY

1. INTRODUCTION

Never Home Pictures Pty Ltd (ABN 99 696 475 573, ACN 696 475 573) ("we", "us", "our") is committed to protecting the privacy of personal information we collect, hold, use, and disclose. This Privacy Policy outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (neverhomepicturespty.space) or engaging our services, you consent to the collection and use of your information as described in this policy.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Business name and job title
• Project enquiry details and communications
• Payment and billing information
• Website usage data, IP addresses, browser type, and cookies
• Images, video, and audio recordings created during production

3. HOW WE COLLECT INFORMATION

We collect personal information through:

• Direct interactions (contact forms, emails, phone calls, meetings)
• Our website and digital platforms
• Third parties such as referral partners and recruitment agencies
• During production activities (filming, recording sessions)

4. PURPOSE OF COLLECTION

We collect and use personal information for the following purposes:

• To respond to enquiries and provide quotes
• To deliver our production services and manage projects
• To process payments and manage accounts
• To send marketing communications (with your consent)
• To comply with legal obligations
• To improve our website and services

5. DISCLOSURE OF INFORMATION

We may disclose your personal information to:

• Our employees, contractors, and crew members involved in delivering services
• Third-party service providers (hosting, payment processing, analytics)
• Professional advisers (accountants, lawyers)
• Government bodies or law enforcement as required by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. OVERSEAS DISCLOSURE

In some circumstances, we may disclose personal information to overseas recipients (for example, cloud storage providers or international co-production partners). Before doing so, we will take reasonable steps to ensure the overseas recipient complies with the APPs or is subject to a substantially similar privacy regime.

7. DATA SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing digital security measures such as encrypted storage, access controls, and secure communication channels. We will destroy or de-identify personal information when it is no longer needed for the purpose for which it was collected.

8. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to enhance user experience and collect analytical data. You may configure your browser to refuse cookies; however, this may limit functionality on certain parts of our website.

9. ACCESS AND CORRECTION

Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.

10. COMPLAINTS

If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint by contacting us at the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with a revised "last updated" date. We encourage you to review this policy periodically.

12. CONTACT US

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: